Return & Refund Policy

ArtQura sells original, one-of-a-kind handmade artworks. We want you to love your piece. This policy explains when returns and refunds apply.

1. Overview

Because each artwork is original and made by hand, returns are accepted only in limited circumstances described below. Please review your order carefully before purchasing.

2. Eligible Returns

You may request a return or replacement if:

• The artwork arrives damaged or defective.
• You received the wrong item.

Requests must be raised within 48 hours of delivery, accompanied by photographs of the packaging and the artwork.

3. Non-Returnable Situations

• Slight variations in colour, texture, or finish — these are natural characteristics of handmade original art and are not defects.
• Change of mind after delivery.
• Custom or commissioned artworks, unless they arrive damaged or defective.

4. Return Process

1. Contact us at info@artqura.com within 48 hours with your order number and photos.
2. Our team will review and confirm eligibility.
3. If approved, we will arrange pickup or share return instructions. Please keep the original packaging.

5. Refunds

• Once the returned artwork is received and inspected, approved refunds are initiated within 5–7 business days.
• Refunds are issued to the original payment method. Bank/gateway processing times may vary.
• Applicable taxes are refunded as per the original invoice.

6. Cancellations

Orders may be cancelled before dispatch for a full refund. Once an order has been dispatched, it cannot be cancelled but may qualify for the return conditions above.

7. Contact Us