At ArtQura, every artwork is an original, handmade piece — so we take extra care to package and ship it safely. This policy explains how your order is processed and delivered.
1. Order Processing
Orders are typically processed within 2–4 business days after payment confirmation. As each piece is original, additional time may be required for careful, protective packaging.
2. Delivery Timelines
- Metro cities: approximately 5–7 business days after dispatch.
- Other locations: approximately 7–10 business days after dispatch.
Delivery timelines are estimates and may vary due to location, courier schedules, or unforeseen circumstances.
3. Shipping Charges
Shipping charges (and any applicable packaging or add-on handling charges for oversized or fragile artwork) are calculated at checkout and shown before you confirm your order.
4. Packaging
Original artworks are packed using protective, gallery-grade materials to prevent damage in transit. Larger or framed pieces may require specialised crating, which can affect handling charges and timelines.
5. Order Tracking
Once your order is dispatched, tracking details are shared via email. You can also view order status in the My Orders section of your account.
6. Delays
Occasionally, deliveries may be delayed due to weather, courier issues, or regional restrictions. We will keep you informed and do our best to resolve delays quickly.
7. Damaged or Lost in Transit
If your artwork arrives damaged, please contact us within 48 hours of delivery with photographs of the packaging and the piece so we can assist you promptly. See our Return & Refund Policy for details.